Last Updated: September 2026
Welcome to Merzouga Escape. These Terms & Conditions govern your use of our website, your inquiries and bookings, and the tourism services and experiences provided by Merzouga Escape in Merzouga and the surrounding Sahara region. By using Merzougaescape.com, submitting a booking request, or booking any tour or activity with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Merzouga Escape
Merzouga Escape is a local tourism company based in Merzouga, Morocco, providing private desert tours, activities, transportation, accommodation arrangements, and authentic experiences in and around Merzouga and the Sahara.
Our services may include camel trekking, desert camps, 4×4 excursions, quad biking, buggy tours, sandboarding, Sahara sunset and sunrise experiences, local cultural experiences, and other activities offered through our website or directly by our team.
2. Booking and Reservations
A booking request submitted through our website, email, WhatsApp, telephone, or another communication channel does not necessarily constitute a confirmed reservation.
A booking becomes confirmed only after Merzouga Escape has confirmed the arrangements with you and, where applicable, the required payment or deposit has been received.
You are responsible for providing accurate and complete information when making a booking, including your name, contact details, travel dates, number of travelers, pickup information, and any relevant special requests.
3. Tour Services
The exact services included in your booking will depend on the tour, package, or activity selected and the arrangements confirmed by Merzouga Escape.
Tour itineraries may include transportation, activities, accommodation, meals, guides, local experiences, or other services depending on the specific booking.
We reserve the right to make reasonable adjustments to an itinerary when necessary because of weather conditions, road conditions, safety considerations, operational circumstances, or other factors beyond our reasonable control.
Where practical, we will make reasonable efforts to provide an alternative arrangement of comparable value.
4. Prices and Payments
Prices for tours and activities are communicated through our website, booking communications, quotations, or other official communication from Merzouga Escape.
Depending on the booking, a deposit or full payment may be required to confirm your reservation.
Any payment requirements, deadlines, and accepted payment methods will be communicated to you before or during the booking process.
Additional services or expenses that are not included in your confirmed booking may be charged separately.
5. Transportation
Transportation arrangements may form part of your selected tour or may be provided as a separate service.
Pickup and departure details should be provided accurately at the time of booking.
We may use professional drivers and suitable vehicles depending on the nature of the journey, group size, road conditions, and availability.
Travel times are estimates and may vary because of traffic, weather, road conditions, stops, or other circumstances.
6. Accommodation and Desert Camps
Where accommodation or a desert camp is included in your booking, the accommodation will be based on the arrangement confirmed with you.
Accommodation facilities, room types, meals, and available services may vary depending on the selected camp or accommodation provider.
Specific accommodation requests should be communicated in advance and are subject to availability.
7. Desert Activities
Merzouga Escape offers a variety of desert activities that may involve physical activity, uneven terrain, sand dunes, vehicles, animals, changing weather conditions, and other natural or operational risks.
Activities may include camel trekking, quad biking, buggy tours, 4×4 excursions, sandboarding, desert camping, and other experiences.
You are responsible for following the safety instructions provided by our guides, drivers, activity operators, and staff.
For activities involving vehicles or equipment, you must follow all applicable instructions and requirements provided by the relevant operator.
8. Customer Responsibilities
Customers are expected to behave respectfully toward our team, local communities, accommodation providers, activity operators, and other guests.
You are responsible for:
- Providing accurate booking information
- Arriving at agreed pickup points on time
- Following safety instructions
- Respecting local customs and communities
- Taking reasonable care of vehicles, accommodation, and equipment
- Informing us in advance about relevant dietary requirements or special requests
- Respecting the instructions of guides, drivers, and activity providers
Merzouga Escape may refuse or discontinue a service if a customer’s behavior creates a serious safety risk, causes significant disruption, or damages property.
9. Health, Fitness, and Activity Requirements
Some desert activities require a reasonable level of physical ability and may not be suitable for everyone.
You are responsible for informing us before your trip about any relevant physical limitations or requirements that may affect your participation in an activity.
You should follow the instructions of qualified guides and activity providers throughout your experience.
If you are unsure whether an activity is suitable for you, please contact Merzouga Escape before booking.
10. Travel Documents and Personal Belongings
Customers are responsible for ensuring that they have all necessary travel documents, identification, visas, insurance, and other documents required for their journey.
Merzouga Escape is not responsible for lost, stolen, or damaged personal belongings unless responsibility is established under applicable law.
We recommend keeping important documents, money, electronics, and valuables secure during your trip.
11. Changes to Your Booking
If you need to change your travel dates, number of travelers, activities, pickup arrangements, or other booking details, please contact us as soon as possible.
Changes are subject to availability and may result in additional charges depending on the services already arranged and the timing of the requested change.
We will make reasonable efforts to accommodate requested changes whenever possible.
12. Cancellation
Cancellation conditions depend on the booking and the applicable cancellation policy communicated at the time of reservation.
If you need to cancel your booking, please contact Merzouga Escape as soon as possible.
Any applicable refund, cancellation fee, or non-refundable amount will be determined according to our Cancellation & Refund Policy and the specific terms communicated for your booking.
13. Cancellation or Changes by Merzouga Escape
In certain circumstances, Merzouga Escape may need to modify, postpone, or cancel part or all of a tour or activity.
This may occur because of severe weather, safety concerns, road closures, operational problems, government restrictions, or other circumstances beyond our reasonable control.
Where possible, we will communicate significant changes as soon as reasonably practicable and discuss available alternatives with you.
14. Weather and Safety
The Sahara is a natural environment where weather and road conditions can change.
For safety reasons, Merzouga Escape and its local partners may modify or cancel an activity when conditions make the planned activity unsafe or impractical.
Safety decisions made by our guides, drivers, or activity operators should be respected.
15. Force Majeure
Merzouga Escape shall not be responsible for delays, cancellations, changes, losses, or additional costs resulting from circumstances beyond our reasonable control.
Such circumstances may include extreme weather, natural disasters, road closures, government restrictions, strikes, transportation disruptions, security events, public emergencies, or other unforeseen circumstances that prevent or significantly affect the provision of services.
16. Third-Party Providers
Some services may be provided by independent local partners or third-party providers, including accommodation providers, transportation providers, activity operators, desert camps, guides, and other service providers.
We work with trusted local partners, but the availability and specific operating conditions of third-party services may vary.
Where a service is provided by a third party, that provider may have its own terms and conditions.
17. Website Information
We make reasonable efforts to ensure that information published on Merzougaescape.com is accurate and useful.
However, tour descriptions, photographs, availability, schedules, prices, and other information may change from time to time.
Photographs are intended to provide a general representation of experiences and locations and may not always reflect the exact conditions or facilities available during your visit.
18. Website Use
You agree to use our website lawfully and responsibly.
You must not use the website to:
- Submit false or misleading information
- Attempt to gain unauthorized access to the website
- Introduce malicious software
- Interfere with website operation
- Copy or misuse website content for unauthorized commercial purposes
- Engage in activity that could harm Merzouga Escape or other users
We reserve the right to restrict access to the website where necessary to protect our website, services, users, or business.
19. Intellectual Property
Unless otherwise stated, the content published on Merzougaescape.com, including text, photographs, graphics, logos, branding, design elements, and other materials, belongs to Merzouga Escape or is used with appropriate permission.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
20. Limitation of Liability
Merzouga Escape will take reasonable care in providing its services.
However, to the extent permitted by applicable law, we are not responsible for losses, delays, injuries, damages, or expenses resulting from circumstances beyond our reasonable control or from the actions of independent third-party providers.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
21. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or booking our services, you acknowledge that your information may be collected and processed as described in our Privacy Policy.
22. Applicable Law
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations.
Where appropriate, any dispute arising from the use of our website or services should first be addressed directly with Merzouga Escape so that we can attempt to resolve the matter amicably.
23. Changes to These Terms
Merzouga Escape may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page will be updated.
We encourage you to review these Terms & Conditions before booking our services.
24. Contact Us
If you have questions about these Terms & Conditions, your booking, or any of our services, please contact us.
Merzouga Escape
Location: Merzouga, Morocco
Website: Merzougaescape.com
Email: contact@merzougaescape.com
Phone / WhatsApp: +212 613-547221
Your Merzouga Journey
At Merzouga Escape, our goal is to make your experience in Merzouga authentic, comfortable, personal, and memorable.
We look forward to welcoming you to Merzouga and the Sahara.