Last Updated: September 2026
At Merzouga Escape, we understand that travel plans can sometimes change. This Cancellation & Refund Policy explains how cancellations, booking changes, and refunds are handled for tours, activities, transportation, accommodation, and other services booked through Merzouga Escape.
1. Booking Confirmation
A reservation is considered confirmed only after Merzouga Escape has confirmed the booking and any required payment or deposit has been received.
Cancellation conditions may vary depending on the services included in your booking, the date of travel, and arrangements already made with local partners.
2. Customer Cancellation
If you need to cancel your booking, please contact Merzouga Escape as soon as possible by email, phone, or WhatsApp.
The amount that may be refunded depends on the specific booking conditions and the services that have already been arranged or paid for.
Some services may be non-refundable once they have been confirmed with third-party providers.
3. Refunds
Where a refund is applicable, Merzouga Escape will process the eligible refund according to the payment method and conditions applicable to your booking.
Refund processing times may vary depending on the payment method or financial institution used.
Any transaction fees or costs that cannot be recovered may be deducted from the refundable amount where applicable.
4. Changes to Your Booking
If you wish to change your travel date, number of travelers, activities, transportation arrangements, accommodation, or other booking details, please contact us as early as possible.
We will make reasonable efforts to accommodate your request, subject to availability.
Changes may result in additional costs depending on the new arrangements and services already booked.
5. Cancellation by Merzouga Escape
In exceptional circumstances, Merzouga Escape may need to cancel or significantly modify a tour or activity.
This may occur because of severe weather, safety concerns, road closures, operational issues, government restrictions, or other circumstances beyond our reasonable control.
When possible, we will contact you promptly and discuss available alternatives.
6. Weather and Safety-Related Changes
The Sahara is a natural environment, and weather or road conditions may occasionally affect planned activities.
For safety reasons, certain activities may be modified, postponed, or cancelled when conditions are considered unsafe.
Where an alternative arrangement is reasonably possible, we will work with you to find an appropriate solution.
7. Third-Party Services
Some elements of your Merzouga experience may be provided by independent local partners, including desert camps, accommodation providers, transportation providers, guides, and activity operators.
Cancellation and refund conditions may therefore depend partly on the policies of the relevant provider.
Where a third-party service has already been paid for or cannot be cancelled without cost, the corresponding amount may not be refundable.
8. No-Show or Late Arrival
If a customer does not arrive at the agreed meeting or pickup location, or arrives too late to participate in a scheduled activity or service, the booking may be treated as a no-show.
Refunds for no-shows or missed activities are not guaranteed and will depend on the circumstances and the applicable booking conditions.
Customers are responsible for providing accurate arrival and pickup information and contacting us promptly if their plans change.
9. Early Departure
If you decide to leave a tour, accommodation, desert camp, or activity before the scheduled completion of your booking, a refund is not automatically guaranteed.
Any possible refund will depend on the services already provided, costs already incurred, and the specific circumstances of the booking.
10. Non-Refundable Services
Certain services may become non-refundable after confirmation because arrangements or payments have already been made with local partners.
Where applicable, customers will be informed of specific non-refundable conditions during the booking process.
11. Refund Eligibility
A refund may be considered when:
- A refundable service is cancelled within its applicable cancellation conditions.
- Merzouga Escape is unable to provide a confirmed service and no suitable alternative is accepted.
- A refund is otherwise required under the specific terms of your booking or applicable law.
Refunds are not guaranteed where services have already been provided, where non-refundable costs have been incurred, or where cancellation results from circumstances attributable to the customer.
12. How to Request a Cancellation
To request a cancellation or refund, please contact us with:
- Your full name
- Booking details
- Travel date
- The service or tour booked
- Reason for cancellation, where relevant
We will review your request and inform you of the applicable cancellation and refund conditions.
13. Contact Us
For cancellation, refund, or booking questions, please contact:
Merzouga Escape
Location: Merzouga, Morocco
Website: Merzougaescape.com
Email: contact@merzougaescape.com
Phone / WhatsApp: +212 613-547221
Our Commitment
At Merzouga Escape, we aim to handle cancellations and refund requests fairly and transparently while respecting the arrangements made with our local partners.
We encourage travelers to contact us as early as possible whenever their plans change so that we can explore the available options.