Last Updated: September 2026
At Merzouga Escape, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request information, or book a tour or experience with us. By using Merzougaescape.com, you agree to the practices described in this Privacy Policy.
1. About Merzouga Escape
Merzouga Escape is a local tourism company based in Merzouga, Morocco, offering private desert experiences and activities in and around Merzouga and the Sahara region. Our services may include desert tours, camel trekking, desert camps, 4×4 excursions, quad biking, buggy tours, sandboarding, and other local experiences.
2. Information We Collect
Depending on how you interact with our website and services, we may collect information such as your full name, email address, phone or WhatsApp number, number of travelers, travel dates, pickup or departure information, tour or activity preferences, special requests, and any other information you voluntarily provide.
Please do not submit sensitive personal information unless it is necessary for arranging your travel services.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website or third-party services. This may include your IP address, browser type, device type, operating system, pages visited, approximate location information, referring website, date and time of your visit, and website usage information.
This information may be used to help us understand how visitors use our website and improve its performance and user experience.
4. How We Use Your Information
We may use the information we collect to respond to your questions and requests, process tour and activity inquiries, arrange and manage bookings, communicate with you about your trip, provide requested tourism services, confirm travel arrangements, respond to customer support requests, improve our website and services, maintain website security, prevent fraudulent or unauthorized activity, and comply with applicable legal obligations.
We only use personal information for legitimate business purposes connected with providing and improving our services.
5. Booking Information
When you request or make a booking with Merzouga Escape, we may need certain information to arrange your experience. This may include your name, contact details, travel dates, number of travelers, selected tour or activity, pickup and departure details, and special requests.
Some information may need to be shared with trusted local service providers when necessary to deliver the services you have requested.
6. Communication
If you contact Merzouga Escape by email, telephone, WhatsApp, contact forms, or another communication method provided on our website, we may retain relevant communication information in order to respond to you and manage your request.
We may contact you regarding your inquiry, your booking, changes to your travel arrangements, important information related to your experience, or customer support.
We do not use your contact information for unrelated purposes without an appropriate legal basis or your consent where required.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties when necessary to provide the services you request. These may include local guides, drivers, desert camp providers, activity providers, accommodation providers, transportation providers, payment service providers, and website or technology service providers.
We only share information that is reasonably necessary for the relevant service or purpose.
8. Third-Party Services
Our website may use third-party services and technologies that may collect or process information independently. These services may include website analytics, maps, payment services, communication tools, security services, social media integrations, or other technologies used to operate and improve our website.
Third-party providers may have their own privacy policies and terms. We encourage you to review the privacy policies of third-party services when appropriate.
9. Cookies
Merzougaescape.com may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better browsing experience.
Cookies may be used for purposes such as essential website functionality, remembering preferences, website analytics, performance monitoring, and improving user experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
For more information, please see our Cookie Policy.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted through the internet.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes, and complying with applicable legal obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, which may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, object to or restrict certain processing, withdraw consent where processing is based on consent, and request information about how your personal data is used.
To exercise an applicable privacy right, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children through our website without appropriate consent where required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.
14. Links to Other Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy or how Merzouga Escape handles your personal information, please contact us.
Merzouga Escape
Location: Merzouga, Morocco
Website: Merzougaescape.com
Email: contact@merzougaescape.com
Phone / WhatsApp: +212 613-547221
We will do our best to respond to privacy-related requests and questions within a reasonable timeframe.
Your Privacy Matters
At Merzouga Escape, we believe your journey should feel personal, authentic, and comfortable from the moment you contact us.
We are committed to treating your personal information responsibly while helping you discover the beauty, culture, and experiences of Merzouga and the Sahara.
Thank you for trusting Merzouga Escape with your journey.